Privacy Policy

Privacy Policy – HyDreez

Last updated: 20 August 2025

At HyDreez, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website (hydreez.com) and purchase our products.

1. Information We Collect

We collect personal information that you provide directly to us, including:

• Identity and Contact Data: Full name, email address, delivery address, and phone number.
• Financial Data: Payment information (e.g., credit/debit card details).
• Please note: this data is processed securely by our third-party payment gateways (like Shopify Payments, Stripe, or PayPal) and is never stored on our servers.

We also collect the following information automatically when you visit our site:

• Technical Data: IP address, browser type, device information, and location.
• Usage Data: Information about how you use our website, such as pages viewed and browsing behaviour, collected via cookies and similar technologies.

2. How and Why We Use Your Information (Legal Basis)

We use your information only when we have a legal basis to do so under GDPR. Here’s how:

• To Fulfil Your Order (Performance of a Contract): We use your identity, contact, and financial data to process payments, manage your orders, and deliver your products.
• To Communicate With You (Legitimate Interest): To respond to your customer support requests and send you important updates about your order.
• For Marketing (Consent): We will only send you promotional and marketing communications if you have explicitly consented (e.g., by subscribing to our newsletter). You can withdraw your consent at any time.
• To Improve Our Services (Legitimate Interest): We analyse technical and usage data to improve our website, products, and the overall customer experience.

3. Information Sharing

We do not sell your personal information. We only share your data with trusted partners who help us run our business:

• E-commerce Platform: Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you.
• Payment Processors: To securely process your payments (e.g., Stripe, PayPal).
• Shipping & Fulfilment Partners: To deliver your orders (e.g., DHL, Royal Mail, DPD).
• Marketing & Analytics Platforms: To help us understand our audience and communicate with you (e.g., Google Analytics, Meta, Klaviyo).

4. International Data Transfers

Because some of our service providers are based outside of the European Economic Area (EEA), your personal data may be transferred internationally. We ensure that any such transfer is protected by appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Privacy Rights (GDPR)

If you are located in the EU or EEA, you have the right to:

• Access your personal information.
• Request correction or deletion of your data.
• Object to processing and request restriction.
• Withdraw your consent at any time.
• File a complaint with your local data protection authority.

To exercise any of these rights, please contact us at the email below.

7. Cookies

We use cookies to enhance site performance and your shopping experience. Our cookie banner gives you control over which types of cookies are used.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or a prominent notice on our website.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

• HyDreez
• 📧 Email: contact@hydreez.com
• 🕘 Support hours: Monday to Friday, 9am–5pm (UK time)